Refund & Return

Shipping Policy

At Zeprez, we aim to provide a smooth, transparent delivery experience. This Shipping Policy explains how your order is processed, shipped, and delivered, including delivery times, shipping methods, and our free shipping conditions.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • “Processing” includes order verification, quality checks, packing, and handover to the shipping carrier.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During high-volume periods (sales, holidays, or unexpected events), processing times may be slightly longer. If we expect a significant delay, we will inform you by email.

2. Shipping Methods & Transit Time

We use standard tracked shipping via our logistics partners (such as international postal services and courier companies, depending on the destination).

  • Estimated transportation / transit time after dispatch: 7–10 business days for most serviceable regions.

  • Total estimated delivery time = Processing time (1–3 business days) + Transit time (7–10 business days).

Please note that these are estimated timeframes. Actual delivery time may vary due to:

  • Customs inspection or clearance procedures

  • Local carrier delays

  • Weather or natural events

  • Incorrect or incomplete shipping information provided by the customer

Zeprez is not responsible for delays caused by these external factors.

3. Shipping Fees & Free Shipping Conditions

  • Zeprez currently offers free standard shipping on all orders shipped to our serviceable regions, regardless of order amount.

  • No additional shipping fees will be charged at checkout for standard shipping, unless clearly stated for special conditions (for example, remote areas, oversized items, or special delivery requests).

  • Available shipping options and any applicable fees (if any) will be shown clearly at checkout before you confirm your order.

If our free shipping conditions change in the future (for example, free shipping above a certain order value or only for specific countries/regions), the updated terms will be clearly displayed in this policy and on the checkout page.

4. COVID-19 and Other Unforeseen Events

In certain situations, logistics networks may be disrupted, which can cause additional delays:

  • Public health emergencies such as COVID-19

  • Government restrictions or lockdowns

  • International transport disruptions (airline capacity, border controls, etc.)

During such periods, delivery times may be longer than the usual 7–10 business days. We appreciate your understanding in these circumstances and will do our best to keep you informed of any significant delays.

5. Tracking Information

  • Once your order has been shipped, you will receive an email with your tracking number and a tracking link.

  • Tracking information may take 24–48 hours to update after the package has been scanned by the carrier.

  • If your tracking status shows “in transit”, “delayed”, or “pending”, this reflects the carrier’s system and is outside our direct control.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Zeprez is not liable for packages that are lost, delayed, or returned due to:

  • Incorrect or incomplete address

  • Missing information such as apartment number, postal code, or contact details

If a package is returned to us due to an incorrect address, reshipment may require additional shipping charges.

UNIT 11, 9/F THE CLOUD NO.111
TUNG CHAU ST TAI KOK TSUI
HONG KONG

7. Lost or Stolen Packages

If the tracking information shows that your package has been delivered but you have not received it:

  1. Please check with household members, neighbors, or your building management.

  2. Contact the carrier using your tracking number to open an investigation.

Zeprez is not responsible for packages after they are marked as delivered by the carrier. However, we will assist you as much as possible in communicating with the carrier and providing documentation.

8. International Shipping (if applicable)

For orders shipped outside our main service region:

  • Delivery times may be longer and can vary by country.

  • Customs duties, import taxes, or other local charges (if applicable) are the responsibility of the customer.

  • Customs inspection may extend the delivery time beyond our standard estimates.

For any questions about your order or this Shipping Policy, you can contact us at:
support@zeprez.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.